Shuang Xi Kitchen in Nortd Charleston

Shuang Xi Kitchen in Nortd Charleston
3.5 / 5
49 reviews

5070 International Blvd, Nortd Charleston, SC 29418-6006, Nortd Charleston

Overview

Cuisine
  • Asian
  • Chinese

Restaurant Hours

Monday

08:00 - 17:00

Tuesday

08:00 - 17:00

Wednesday

08:00 - 17:00

Thursday

00:00 - 17:00

Friday

00:00 - 17:00

The lady at the front is a nasty woman from a recent experience she put hair in my food bc I simply called back to change my order to white rice instead of fried

I would not recommend nobody to go there they are nasty yes they are I had a roach in my food they had them crawling all around by the kitchen where they cook the food as well they are nasty

Do they deliver

Yes they do depending on where you are

very very rude and horrible service

But they serve the best Chinese food in Charleston

Why do you have to be so nasty to all your customers? The woman that takes all orders is a miserable person. If she is an owner or Manager at this place, I will never order again! I feel sorry for her nice drivers because she is awful! Please help

I've never seen that type of behavior at Shanghai Xi Kitchen.

Review

Add rating restaurant:
Shuang Xi Kitchen
mj
melanie johnson
google
11.06.2024
1/5

Over priced!!! Pepper Steak was thick and heavy with sauce. Barely 3 ounces worth of beef went into this dish. 30 bucks for soggy crab cheese Wonton, and a handful of peppers and onions in thick overly constrained sauce. Will never order from here again!

Shuang Xi Kitchen
jb
jamie brittain
google
10.11.2018
4/5

Not as good as it used to be but it's still good

Shuang Xi Kitchen
FL
Faith Lane
google
09.20.2018
2/5

Not a clean facility. Watched worker scrape leftover food from countertop onto my plate then cleaned the surface with a dirty towel.

Shuang Xi Kitchen
JL
Jason Lin
google
09.17.2018
2/5

Delicious and quick service, but be aware of the total charge! Food was delicious and we ordered by phone ahead of time, it was ready in the quoted time(10 min). But our total should only be around $25, but they charged us $31.xx. We were not given a detailed receipt, we were only told a total amount and then they wiped our credit card. We didn't calculate our total until we got the order and left the business then found out we got charged several dollars extra. Not happy about this aspect.

Shuang Xi Kitchen
JG
J G
google
08.12.2018
5/5

Great food and if nice to them they are nice to you. Been a hundred times and have never been treated rudely. They are busy and may be short with you, but never see them rude.

Shuang Xi Kitchen
tb
trava brown
google
06.15.2018
1/5

Nasty. I took my family here and there were roaches crawling all over the table, floors and wall.

Shuang Xi Kitchen
jc
jasmine cook
google
05.20.2018
1/5

WORST CUSTOMER SERVICE EVER! I CALLED TO ORDER AND THE WOMAN WHO ANSWERED LITERALLY RUSHED ME TO ORDER. SHE WAS VERY RUDE AND WHEN I TOLD HER THAT SHE SAID THATS HOW SHE TALKS AND IF I DONT LIKE IT THEN DONT ORDER. She needs to learn respect and how to talk to customers. Also, the food is not even that good to be speaking to people that way... morons.

Shuang Xi Kitchen
LC
LaToyia Cason
google
05.02.2018
1/5

Horrible horrible customer service!! Lady who answers the phone has a nasty attitude and very unprofessional and no patiences! Made two orders one with fried rice with chicken the other shrimp fried rice with chicken ! What was deliver to me was two orders of beef fried rice and one of the orders had no chicken wings ! Then the delivery guy demanded a tip from me with out me even considering of just giving him one ! Call the agency the lady preceded to argue with me back and fourth on her not understanding me (I speak English). But if u can’t understand me why take my order and just guest. On top of this food was nasty and WILL NEVER order here again . And I Advice you all to do the same.

Shuang Xi Kitchen
MS
Mi Sele
google
04.27.2018
5/5

I have been down in South Carolina now since March and I finally found a good Chinese restaurant. Fast, friendly service and great food.

Shuang Xi Kitchen
CD
Carnetta Dunmeyer
google
04.06.2018
2/5

My rice was too hard. They took long and asked how much change I wanted back. Do better please

Shuang Xi Kitchen
MB
Maritza Baez
google
02.08.2018
5/5

Thanks for your service food was deliciois sorry about my rude bf he had a bitt too much to drink

Shuang Xi Kitchen
JW
Jerry Wright
google
02.01.2018
5/5

Good Chinese food for the price!

Shuang Xi Kitchen
TD
That Dabing Doge
google
01.13.2018
5/5

We have been eating here for years. Food is always good Delivery quick. But they were off the mark tonight. Food just wasn't good.i hope this is just because the weather is bad and they are super busy

Shuang Xi Kitchen
e6bnfo
google
11.17.2017
1/5

Don’t eat here. Poke Bro’s was packed so we gave it a whirl. Had to throw out my lunch plate after finding a long black hair I’m my food. On top of it, the beef broccoli was only fair. Place just doesn’t seem that clean despite the A rating.

Shuang Xi Kitchen
SD
Sudeep Deb
google
11.09.2017
4/5

Nice little Chinese place near the hotel we stayed. Food portion and prices were good. Quick turnout too.

Shuang Xi Kitchen
mf
martin frederiksen
google
11.06.2017
4/5

Some good food, consistently on time and average priced.

Shuang Xi Kitchen
CB
Cham Bam
google
10.23.2017
1/5

Do not deliver

Shuang Xi Kitchen
TT
Two Toned
google
10.20.2017
2/5

Very good Chinese food.The food is always fresh and hot. If you eat inside, they bring you a tray with your food on a plate. Today I went in there and saw a roach walking along the floor in the dining area (could've came from anywhere). I tried not to let that get to me. Also, when the girl came with the food, her finger was inside the bowl holding it and her thumb was in the plate, not sure if it was touching the rice or not, but that's unsanitary, especially when she's the one taking the payments. There was another Chinese guy who works there eating. He was wearing slippers and had his feet out the slipper. You could see his feet and toes and that's disgusting. I am not sure if he makes the food too but they have to do better.

Shuang Xi Kitchen
JB
Jason B
google
09.08.2017
5/5

Very good food, was open for the hurricane. Prompt and good service. Very kind and respectful staff. Went there twice in one day, food was amazing for a takeout establishment. 5/5 for a takeout establishment, 3/5 if it was a sit-down place.

Shuang Xi Kitchen
BS
Britt Scott
google
09.06.2017
5/5

The place has always had very good food but they've also added structure to protect the workers and the customers and for social distancing. I thank them for that. I will definitely go back because it is a safe place. The pork egg foo young was great.

Shuang Xi Kitchen
SS
Shell Seeker
google
07.23.2017
5/5

This is my go to for Chinese. Every local has one. The food is fresh, prepared to order, and affordable. Definitely on of the places I miss when I leave town.

Shuang Xi Kitchen
CB
Carlton Brisbane
google
07.21.2017
4/5

Excellent food what more can you say great service

Shuang Xi Kitchen
JS
Jeremy Sholar
google
07.14.2017
5/5

Fast and nice service... and the food was great!

Shuang Xi Kitchen
Verleen
google
06.04.2017
5/5

The service was great and the food was good

Shuang Xi Kitchen
SP
Sara Polly
google
05.11.2017
3/5

The food is delicious. I ordered the mixed vegetables and meat with beef and it came out delicious. There was a bug crawling down our table as we ate, and the chefs in the kitchen were having an arguement in the kitchen for all to hear. Other than that, it's great.

Shuang Xi Kitchen
ZH
Zahrah Hentati
google
04.24.2017
1/5

DON'T EAT HERE! My husband ordered food and thought it was him just not liking it overall. I tried it too. There's no flavor. The food tastes so weird. It's so bland. It looks like whoever cooks or runs this restaurant obviously doesn't care about having good food and service.Another reviewer about the cook not washing his hands. That's disgusting! Don't waste your time or money at this place. There's better choices.

Shuang Xi Kitchen
JW
Jade White
google
03.16.2017
3/5

I ordered through Doordash and the delivery person was prompt and professional. However, my food was a bit disappointing. Although it was hot and generously portioned, there was a bitter aftertaste in every bite. I think the kitchen must have used old cooking oil with my order. Perhaps the chef should taste the food regularly to insure quality so this doesn't happen again. Cooking oil should be changed regularly, especially in a restaurant kitchen. I'll try it again, and hope for better quality food next time.

Shuang Xi Kitchen
JS
Jasmine Singleton
google
02.12.2017
1/5

The lady who answer the PHONE IS EXTREMELY RUDE!!!!!! She has no customer service at all !!!!! She rushes you off the phone & don’t let you even finish ordering !!!!

Shuang Xi Kitchen
LF
Luciana Fidelis
google
02.05.2017
1/5

WORSE CUSTOMER SERVICE EVER! AND I CANT EXPRESS IT ENOUGH!They are rude, disrespectful and completely lacking customer service!!! I will not order here no more neither will I refer any of my hotel s gusts to eat there, also when you ask to speak with a manager his words are : WE DO NOT NEED YOUR BUSINESS!

Shuang Xi Kitchen
JS
Jenjira Sawyer
google
01.24.2017
3/5

Price on the website menu doesn't updated. $5.25 on the website menu but it is $6.95. (Lunch boneless ribs)Make sure you got the updated menu price before you call to order. Decent Chinese food. The lady that worked there need to fix her attitude and talk to customers nicely.

Shuang Xi Kitchen
MS
Marianne Slater
google
01.20.2017
5/5

I love this restaurant. The food is always hot, good portions, and everyone has been kind from the person on the phone to the person making the delivery. Thank you so much.

Shuang Xi Kitchen
AA
April Alston
google
11.03.2016
3/5

This place used to be the Best. I ordered a dish yesterday that was supposed to contain broccoli i had to dig through the whole dish to find 2-3 tiny pieces and the shrimp was tiny

Shuang Xi Kitchen
lz
lori zeth
google
11.03.2016
4/5

Delicious food, good prices, I love the manager, not long of a wait for my order, great portions, broccoli trees were added to the top of combo which is a plus for me. Def goin back!

Shuang Xi Kitchen
KG
Kerry Gilbert-Jefferson
google
10.19.2016
1/5

After waiting 45 min for my food to be delivered the driver did not have change for 100 even though the lady who took my order was told that is all we had. Although the driver was polite and nice and the only reason I gave 1 star. My sweet and sour meal was missing sweet and sour sauce which is kind of the point of ordering it. I called the lady on the phone barely acknowledged the mistake but said someone would bring it. After an hour of waiting and my food getting cold we called back and got an "oh ok". 20 min later I had my sauce. You would think they would have at least threw in an egg roll or gave me hot chicken. But no. I had ice cold chicken to go with my sauce.

Shuang Xi Kitchen
JY
Johnny Yates
google
10.01.2016
5/5

Food is great prices are on par with most the staff are very nice and have a clean store.

Shuang Xi Kitchen
SH
Steven H. Washburn
google
09.17.2016
5/5

YUM YUM YUM.Quick, Polite & Excellent Food!Thank youGeneral Tso's, Boneless Ribs & Egg Roll

Shuang Xi Kitchen
AD
Allen Davis
google
09.11.2016
5/5

Very tasty, clean, affordable, fast and friendly. I did not find the staff/service to be rude at all, as if that were an important factor in place like this. Please note that most of the negative ratings about this place are about someone being rude. This place is good and you should go here.

Shuang Xi Kitchen
Shamore
google
08.07.2016
1/5

The lady is rude and hung up in my face well I ask a question about delivery

Shuang Xi Kitchen
BP
Brayan Powell
google
07.19.2016
5/5

This restaurant has great service as well as yummy food. One of the best place in the area. The food and drinks served fast and the prices are affordable. I recommend this place.

Shuang Xi Kitchen
AS
Aiden Smith
google
07.01.2016
5/5

My order was hot, generously portioned, and delivered promptly via Doordash. I had the beef and broccoli entree and cream cheese/crab wanton appetizers. Absolutely delicious! Best North Charleston Asian food (delivery), bar none.

Shuang Xi Kitchen
TH
Travis H
google
05.24.2016
1/5

Honestly, there are better Chinese places to spend your dough. I've been here a few times. My recent experience lands them a 1 star. I ordered wings with fried rice and crab wontons. The woman behind the counter was extremely cold and rude..Maybe she was just having a bad day. The food took over 25 minutes to come out. I literally watched people order food 4 places behind me and have enough time to sit, eat, and leave before I got mine. The wings were dry and gross with that yollowish tint. The rice was equally as bad. The crab wontons were ok, but nothing special. My bar wasn't really set that high and I usually know what to expect with these strip mall Chinese restaurants...But this was bad compared to others around. Won't go back.

Shuang Xi Kitchen
BB
Black Beauty
google
04.10.2016
5/5

One of my favorite places to get Chinese food

Shuang Xi Kitchen
DC
Dana Chisolm
google
02.24.2016
1/5

They didn't answer their phone to take my order. Once I got there, the cashier was rude. My order took longer to prepare than what I was told.

Shuang Xi Kitchen
Brian
google
02.23.2016
5/5

It's probably one one the best Chinese restaurants in the area.

Shuang Xi Kitchen
LB
Lisa Baker
google
02.19.2016
1/5

GREAT FOOD BUT SERVICE ON THE PHONE WHILE ORDERING GOOD BE A LITTLE NICE AND RESPECTFUL....

Shuang Xi Kitchen
LF
Lateal Fickens
google
02.11.2016
1/5

I ordered food and a sweet tea. The lady who answered the phone is rude, and really needs to fix her attitude. The delivery driver actually had the nerve to get upset because I didn't tip him. He was not tipped for a reason. Then he had the nerve to leave my drink in the car. He then walks away and when asked about my drink. He tells me to come get it from him. The nerve of him. This is not curb side service. They will not be getting anymore of my money!!

Shuang Xi Kitchen
ML
Mazyck LB
google
01.18.2016
5/5

Let's start with the fact that I am in another state and have never eaten here. My nephew however, must love the food. When I called to place an order for my nephew who lives there, the woman who took my call was polite, respectful, or considerate in manner. Although there is a language barrier, she was patient. She gave me the total of my order and said "this is what to look for on your credit card statement from this restaurant." Or, at least that is what I think she said, you know like I said, the language barrier. I am very grateful, and humbled for the opportunity to place my order from another state and for them to deliver it in their own. I have nothing but high regards for this establishment.

Shuang Xi Kitchen
JD
Jae Dollason
google
01.02.2016
4/5

First time here—I've been craving Chinese food for so long, but didn't know anywhere around here to get it. happened to see this listing on Google and since it was close to home and give it a try. Food was great. I ordered vegetable lo mein. It came with carrots, cabbage, and broccoli—Exactly how I like it! We'll be coming back.

Shuang Xi Kitchen
JW
Jasmine Waring
google
01.01.2016
1/5

The food was nasty. No bbq sauce on the bbq ribs. Never received my drink, won't be ordering from there again. That was a waste of $20.

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